Franphie ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect personal information you voluntarily provide when you create an account, place an order or contact us, including: name, email address, postal address, phone number, payment information and any communications you send us.

We also automatically collect certain technical information (IP address, browser type, device identifiers, pages visited) using cookies and similar technologies.

2. How We Use Your Information

• To process and fulfil your orders, including payment, shipping and customer service.
• To create and manage your account and authenticate you.
• To send transactional emails (order confirmations, shipping updates, password resets).
• To send marketing communications, where you have consented (you may opt out at any time).
• To prevent fraud, comply with law and enforce our terms.

3. Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers who help us operate the store (payment processors, shipping carriers, email/SMS providers, analytics) and where required by law.

4. Cookies

We use cookies to remember your cart, keep you signed in, measure traffic and improve the experience. You can disable cookies in your browser, but some features of the site may not work as expected.

5. Data Security

We use industry-standard safeguards (encryption in transit, access controls, regular reviews) to protect your information. No method of transmission over the Internet is 100% secure, but we work continuously to keep your data safe.

6. Your Rights

You can access, update or delete your personal information from your account, or by contacting us. Depending on your location, you may also have the right to object to processing, request a copy of your data, or lodge a complaint with a data protection authority.

7. Children

Our store is not directed to children under 13, and we do not knowingly collect personal information from them.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page indicates the latest revision. We encourage you to review it periodically.

9. Contact Us

Questions about this Privacy Policy? Email us at info@franphie.com.